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SolarEdge is constantly seeking energetic, talented individuals who are looking for challenging opportunities in this continuously growing industry. We invite you to build your career with us at SolarEdge.

Open Positions

Japan

Support

  • Field Service Engineer×
    Job description:
    • Provide phone support and email support to customers
    • Provide onsite support services
    • Evaluate customer needs in the areas of service, training and logistics and plan and execute the plan to fulfill them
    • Identify product, documentation and other issue impairing customer satisfaction and communicate them to the HQ
    • Assist the sales team in technical area and other needs
    • Participate in team meetings and collaboratively work with team member, colleagues and consultants solution to improve
    • Manage the monitoring database of customer installations
    • Document all activity in Salesforce or other database software platforms
     
    Required skills:
    • CTeocmhpnuictiearn, /oPrr aMcatitcearila elsn gineer/Engineer with preference to one of the following areas: Mechanical, Electronic
    • Basic electrical knowledge is necessary
    • Native Japanese, basic communication skill in English
    • Customer oriented, Team Player, excellent communication skills
    • Basic knowledge of Word, Excel, and Powerpoint
    • Ability to multi-task in a very fast-paced environment
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
     
    Advantage:
    • Experience in the customers arena including technical customer support, training, customer relationship and operational processes (RMA, documentation, escalation processes)
    • Good understanding about PV industry/technology/market
    • Basic understanding of IP network technology
    • Experience working for an international organization is preferred. Education or work period in US or Europe an advantage